/* =========================================================
   It's Your Idea — support.css
   Page-specific styles for support.html only.
   Relies on css/styles.css for all global tokens and utilities.
   ========================================================= */

/* ---- Utility ---- */
.sr-only {
  position: absolute; width: 1px; height: 1px; padding: 0;
  margin: -1px; overflow: hidden; clip: rect(0,0,0,0);
  white-space: nowrap; border: 0;
}

.required-mark { color: var(--teal); }
.optional-mark  { color: var(--muted); font-weight: 400; font-size: .88em; }

.btn--sm { padding: 9px 18px; font-size: .92rem; }

/* =========================================================
   HERO
   ========================================================= */
.support-hero {
  position: relative;
  overflow: hidden;
  background: radial-gradient(120% 120% at 80% -10%, #16395a 0%, var(--navy) 55%);
  color: #eef6fc;
  padding: 80px 0 90px;
}

.support-hero__glow {
  position: absolute;
  top: -100px; right: -100px;
  width: 480px; height: 480px;
  background: radial-gradient(circle, rgba(0,170,239,.28), transparent 65%);
  filter: blur(10px);
  pointer-events: none;
}

.support-hero__inner {
  position: relative;
  max-width: 780px;
}

.support-hero__title {
  font-size: clamp(2.4rem, 5vw, 3.6rem);
  font-weight: 800;
  line-height: 1.08;
  letter-spacing: -.025em;
  margin: 0 0 20px;
  color: #fff;
}

.support-hero__lead {
  font-size: 1.15rem;
  color: #c6dbec;
  max-width: 620px;
  margin: 0 0 32px;
  line-height: 1.65;
}

.support-hero__lead strong { color: #fff; }

.support-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
}

.support-hero .btn--ghost {
  color: #fff;
  border-color: rgba(255,255,255,.3);
}
.support-hero .btn--ghost:hover {
  border-color: var(--cyan);
  background: rgba(0,170,239,.12);
  color: #fff;
}

/* =========================================================
   EXPECTATIONS GRID
   ========================================================= */
.expect-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 22px;
}

.expect-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 28px 24px;
  box-shadow: var(--shadow-sm);
  transition: transform .2s ease, box-shadow .2s ease;
}

.expect-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow);
}

.expect-card__icon {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  display: grid;
  place-items: center;
  font-size: 1.5rem;
  color: #fff;
  margin-bottom: 18px;
  flex-shrink: 0;
}

.expect-card h3 {
  margin: 0 0 10px;
  font-size: 1.1rem;
  font-weight: 700;
  line-height: 1.3;
  color: var(--ink);
}

.expect-card p {
  margin: 0;
  color: var(--muted);
  font-size: .96rem;
  line-height: 1.6;
}

/* =========================================================
   TICKET FORM SECTION
   ========================================================= */
.ticket-wrap {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 36px;
  align-items: start;
}

.ticket-form {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 36px 32px;
  box-shadow: var(--shadow);
  display: grid;
  gap: 18px;
}

.ticket-form__row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}

.ticket-form__footer {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 4px;
}

.ticket-note {
  margin: 0;
  font-size: .94rem;
  color: var(--teal);
  font-weight: 600;
  min-height: 1.4em;
  line-height: 1.5;
}

/* Aside cards */
.ticket-aside {
  display: grid;
  gap: 18px;
  position: sticky;
  top: 96px;
}

.ticket-aside__card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 24px 22px;
  box-shadow: var(--shadow-sm);
}

.ticket-aside__card--urgent {
  border-color: rgba(207,46,46,.45);
  background: var(--surface-2);
}

.ticket-aside__icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  display: grid;
  place-items: center;
  font-size: 1.3rem;
  color: #fff;
  margin-bottom: 14px;
}

.ticket-aside__card h3 {
  margin: 0 0 8px;
  font-size: 1.06rem;
  font-weight: 700;
  color: var(--ink);
}

.ticket-aside__card p {
  margin: 0 0 12px;
  color: var(--muted);
  font-size: .94rem;
  line-height: 1.55;
}

.ticket-aside__card p:last-child { margin-bottom: 0; }

/* Success / confirmation block shown after submit */
.ticket-success {
  display: none;
  background: rgba(0,170,239,.08);
  border: 1px solid rgba(0,170,239,.28);
  border-radius: var(--radius);
  padding: 28px 30px;
  text-align: center;
}

.ticket-success.is-visible { display: block; }

.ticket-success h3 {
  margin: 0 0 10px;
  color: var(--teal);
  font-size: 1.3rem;
}

.ticket-success p {
  margin: 0;
  color: var(--ink);
}

/* =========================================================
   KNOWLEDGE BASE
   ========================================================= */

/* Search box */
.kb-search-wrap {
  max-width: 620px;
  margin: 0 auto 48px;
}

.kb-search {
  display: flex;
  align-items: center;
  gap: 12px;
  background: var(--surface);
  border: 1.5px solid var(--line);
  border-radius: 999px;
  padding: 12px 20px;
  box-shadow: var(--shadow-sm);
}

.kb-search__icon { font-size: 1.1rem; color: var(--muted); flex-shrink: 0; }

.kb-search__input {
  flex: 1;
  font: inherit;
  font-size: 1rem;
  border: none;
  background: transparent;
  color: var(--ink);
  outline: none;
  cursor: default;
  min-width: 0;
}

.kb-search__input::placeholder { color: var(--muted); }

.kb-search__badge {
  flex-shrink: 0;
  font-size: .75rem;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--teal);
  background: rgba(0,170,239,.12);
  padding: 4px 10px;
  border-radius: 999px;
}

/* KB cards grid */
.kb-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
  margin-bottom: 36px;
}

.kb-card {
  display: flex;
  align-items: flex-start;
  gap: 16px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 22px 20px;
  box-shadow: var(--shadow-sm);
  color: var(--ink);
  text-decoration: none;
  transition: transform .2s ease, box-shadow .2s ease, border-color .2s;
}

.kb-card:hover {
  transform: translateY(-3px);
  box-shadow: var(--shadow);
  border-color: var(--blue);
  color: var(--ink);
}

.kb-card__icon {
  font-size: 1.6rem;
  flex-shrink: 0;
  margin-top: 2px;
}

.kb-card__body { flex: 1; min-width: 0; }

.kb-card__body h3 {
  margin: 0 0 6px;
  font-size: 1rem;
  font-weight: 700;
  line-height: 1.35;
  color: var(--ink);
}

.kb-card__body p {
  margin: 0;
  font-size: .9rem;
  color: var(--muted);
  line-height: 1.55;
}

.kb-card__arrow {
  flex-shrink: 0;
  color: var(--blue);
  font-size: 1.1rem;
  font-weight: 700;
  margin-left: 4px;
  transition: transform .2s ease;
}

.kb-card:hover .kb-card__arrow { transform: translateX(4px); }

.kb-note {
  text-align: center;
  color: var(--muted);
  font-size: .96rem;
  margin: 0;
  padding: 18px;
  border: 1.5px dashed var(--line);
  border-radius: var(--radius-sm);
}

/* =========================================================
   CONTACT SECTION
   ========================================================= */
.contact-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 24px;
}

.contact-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 30px 26px;
  box-shadow: var(--shadow-sm);
  display: flex;
  flex-direction: column;
  gap: 12px;
  transition: transform .2s ease, box-shadow .2s ease;
}

.contact-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow);
}

.contact-card__icon {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  display: grid;
  place-items: center;
  font-size: 1.5rem;
  color: #fff;
  flex-shrink: 0;
}

.contact-card h3 {
  margin: 0;
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--ink);
}

.contact-card p {
  margin: 0;
  color: var(--muted);
  line-height: 1.6;
  flex: 1;
}

.contact-card .btn { align-self: flex-start; margin-top: 4px; }

.contact-card__note {
  font-size: .9rem !important;
  color: var(--ink) !important;
  background: rgba(0,170,239,.07);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
}

/* =========================================================
   RESPONSIVE
   ========================================================= */
@media (max-width: 1060px) {
  .expect-grid { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 960px) {
  .ticket-wrap {
    grid-template-columns: 1fr;
  }

  .ticket-aside {
    position: static;
    grid-template-columns: repeat(2, 1fr);
    grid-row: 1; /* show aside first on narrow viewports? Actually, keep below form */
    order: 2;
  }

  /* Show aside below the form; switch grid row order */
  .ticket-form   { order: 1; }
  .ticket-aside  { order: 2; }

  .kb-grid { grid-template-columns: repeat(2, 1fr); }
  .contact-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 760px) {
  .support-hero { padding: 56px 0 64px; }
  .support-hero__title { font-size: clamp(2rem, 7vw, 2.8rem); }

  .expect-grid { grid-template-columns: 1fr; }

  .ticket-form { padding: 24px 20px; }
  .ticket-form__row { grid-template-columns: 1fr; }

  .ticket-aside { grid-template-columns: 1fr; }

  .kb-grid { grid-template-columns: 1fr; }
  .contact-grid { grid-template-columns: 1fr; }
}

@media (max-width: 480px) {
  .support-hero__actions { flex-direction: column; }
  .support-hero__actions .btn { width: 100%; justify-content: center; }

  .ticket-form { padding: 20px 16px; }
  .expect-grid { gap: 16px; }
  .kb-grid { gap: 14px; }
  .contact-grid { gap: 16px; }
}

@media (max-width: 400px) {
  /* On very small phones ensure ticket aside cards don't squeeze */
  .ticket-aside { grid-template-columns: 1fr; }
}