Terms & Conditions
Last updated 17 July 2026
1. Who we are
"It's Your Idea" ("we", "us", "our") provides white-label software and services to agencies, designers and small businesses, including the Insights reporting tool, the Monitoring uptime tool, managed hosting and support. In these terms, "you" or "Account holder" means the business or person who registers an account with us.
2. Definitions
- Account — your It's Your Idea account, used to access the launchpad and the tools you subscribe to.
- Products / Services — Insights, Monitoring, managed hosting, support, and any other service we make available.
- Customers (or Clients) — your own clients whom you manage inside the tools under your white-label brand.
- Subscription — a recurring plan for a product, billed monthly or annually unless we have agreed otherwise.
3. Accounts & eligibility
You must provide accurate details when registering and keep your login secure. You are responsible for all activity under your account and for any users or customers you add. You must be authorised to enter into these terms on behalf of the business you represent.
4. Our services are white-label
Reports, monitoring dashboards, status pages and client portals can carry your brand, logo and domain. Your customers deal with you — not us. You are responsible for your relationship with your customers, including any agreements, pricing, support and content you provide to them through our tools.
5. Fees, billing & trials
- Prices are in Australian dollars (AUD) and are shown on our pricing page or in your launchpad. Annual plans are billed yearly; monthly plans are billed each month.
- Subscriptions renew automatically until cancelled. You authorise us (and our payment processor) to charge your chosen payment method for each billing period.
- We may offer free trials or complimentary access at our discretion. Trial or complimentary access can be changed to a paid subscription, or ended, at any time, on notice through your account.
- We may change prices on reasonable notice; changes take effect at your next billing period.
6. Cancellation & refunds
You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period and you retain access until then. Except where required by law (including the Australian Consumer Law), fees already paid are non-refundable. We do not provide pro-rata refunds for partial periods.
7. Acceptable use
You agree not to, and not to allow your users or customers to:
- use the services unlawfully, or to store or distribute unlawful, infringing or harmful content;
- attempt to gain unauthorised access to our systems, other accounts, or the products of other customers;
- interfere with, overload, or disrupt the services or their infrastructure; or
- resell or expose the underlying platform other than as the white-label use intended by these terms.
8. Availability & support
We work hard to keep the services available and we monitor hosting around the clock. We do not guarantee uninterrupted or error-free service, and maintenance or factors outside our control may cause downtime. Support is provided by real people; we prioritise urgent issues and respond as quickly as we reasonably can, though out-of-hours responses may not be immediate.
9. Third-party services
Our tools rely on third-party services — for example payment processing, analytics sources, AI providers and hosting/infrastructure providers. Your use of features that depend on them is also subject to those providers' terms, and we are not responsible for their acts, omissions or availability.
10. Intellectual property
We (and our licensors) own the platform, software and underlying tools. You keep ownership of your own content, brand and customer data. You grant us the limited rights needed to host and process that content so we can provide the services.
11. Your data & privacy
We handle personal information in line with applicable Australian privacy law. You are responsible for having the right to provide any personal information you or your customers put into the tools, and for your own privacy obligations to your customers.
12. Warranties & liability
The services are provided "as is". To the extent permitted by law, we exclude all implied warranties. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot be excluded. Where we are permitted to limit our liability, our total liability to you is limited to the fees you paid us for the relevant service in the 12 months before the claim. We are not liable for indirect or consequential loss, or for loss of profit, data or goodwill.
13. Suspension & termination
We may suspend or terminate access if you breach these terms, fail to pay, or use the services in a way that risks harm to us, other customers or third parties. You may close your account at any time. On termination, your right to use the services ends; we may delete data after a reasonable period.
14. Changes to these terms
We may update these terms from time to time. We will post the updated version here with a new "last updated" date, and material changes will take effect on reasonable notice. Continuing to use the services after changes means you accept them.
15. Governing law
These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
16. Contact
Questions about these terms? Get in touch.
Financial Terms & Conditions
1. Who these terms are between
1.1 These terms govern all work, services and goods supplied by It's Your Idea (ABN 45 806 591 321) of 2a Howard Street, Ballarat, Victoria 3350 ("we", "us", "our") to the client named on our quote or invoice ("you").
1.2 You must give us your full legal entity name and ABN/ACN before work begins. If you contract as a company, as trustee for a trust or as a partnership, you must tell us the exact entity and capacity (for example "ABC Pty Ltd as trustee for the ABC Trust"). You are responsible for any loss caused by giving us the wrong entity details.
1.3 These terms apply to every engagement between us and continue to apply to all future work unless we agree otherwise in writing. They replace any earlier terms.
2. How a contract is formed
2.1 A contract is formed when you accept a quote, instruct us to begin work, or continue to instruct or accept work from us. Continuing to give us instructions or accept our work is acceptance of these terms.
2.2 Verbal instructions are binding. Where work is ongoing, each invoice period is a continuing supply under these terms.
3. Scope, quotes and variations
3.1 We will perform the services described in the relevant quote, proposal or agreed scope. Anything outside that scope is a variation.
3.2 Quotes are estimates unless stated to be fixed and are valid for 30 days. Work charged at an hourly or weekly rate is charged for all time reasonably spent, including support, liaison and out-of-hours or urgent call-outs.
3.3 Variations, additional work and urgent or after-hours work may be charged in addition to any quote or retainer, at our then-current rates.
4. Fees, invoicing and payment
4.1 Our rates are as quoted or, for ongoing work, as set out in our current rate schedule or retainer. All amounts are in Australian dollars and are exclusive of GST unless stated; GST is added and shown separately.
4.2 We invoice as agreed (for example weekly, on completion, or by retainer). Payment is due within 14 days of the invoice date, unless we agree different terms in writing (for example, for retainer clients, on or before the Tuesday following the invoice).
4.3 Time for payment is an essential term. Payment must be made in full without deduction, set-off or counterclaim.
4.4 If you believe an invoice is wrong or you dispute any part of it, you must notify us in writing within 14 days of the invoice date, giving reasons. If you do not, the invoice is taken to be accepted as correct. A dispute about part of an invoice does not entitle you to withhold the undisputed balance, which remains payable by its due date.
5. Overdue accounts and interest
5.1 If any amount is not paid by its due date, we may charge interest on the overdue amount at the rate fixed from time to time under the Penalty Interest Rates Act 1983 (Vic) (currently 10% per annum), calculated daily from the due date until payment in full.
5.2 You must pay the reasonable costs we actually incur in recovering overdue amounts, including reasonable debt-collection agency fees, reasonable legal costs, and any bank dishonour fees.
5.3 We may apply any payment received to the oldest outstanding invoice first, unless you and we agree otherwise in writing at the time of payment.
6. Suspension and stopping work
6.1 If any amount is overdue, we may, on written notice, suspend or stop all work and withhold services, deliverables, access and support until your account is paid in full and up to date. We are not liable for any loss caused by a suspension or stoppage that results from your non-payment.
6.2 We may require payment of outstanding amounts, or payment in advance, before starting or continuing work.
7. Ownership of work until paid (retention of title and IP)
7.1 All intellectual property in the work we create — including websites, code, designs, content and configurations — remains our property until you have paid in full for that work and your account is otherwise up to date.
7.2 On full payment for the relevant work, ownership of the intellectual property in the final deliverables we create specifically for you (such as your website design, custom code and content) passes to you. We keep ownership of our pre-existing materials, frameworks, tools and know-how, and of anything reusable we bring to the work, and grant you a perpetual, non-exclusive licence to use those as part of your deliverables for their intended purpose. Until full payment, you have no licence to use, and must not use, publish or on-sell, the unpaid work. Third-party materials (plugins, licences, stock, hosting) are subject to their own licences and are only transferred or sub-licensed once paid for.
7.3 Login credentials, hosting access and administrative control provided during a project remain subject to these terms and may be withheld or revoked while any amount is overdue.
8. Client responsibilities and access
8.1 You must provide, in a timely way, the information, content, approvals, credentials and access we need. Delays caused by you may affect timeframes and cost.
8.2 You are responsible for keeping your own backups and for the security of credentials you control. You must keep confidential any passwords or access details we provide and not disclose them to others.
9. Confidentiality and privacy
9.1 Each party must keep the other's confidential information confidential and use it only for the engagement. We handle personal information in line with our privacy obligations. This clause survives the end of the engagement.
10. Warranties and liability
10.1 We will perform the services with due care and skill. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
10.2 To the extent permitted by law, our total liability arising from the services is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied, and we are not liable for indirect or consequential loss, loss of profit or loss of data.
11. Relationship of the parties
11.1 We supply services as an independent contractor. Nothing in these terms creates an employment, partnership, joint-venture or agency relationship, unless separately agreed in writing.
12. Director's / principal's guarantee (for company and trust clients)
12.1 If you are a company or a trustee, the person accepting these terms on your behalf personally guarantees payment of all amounts you owe us and indemnifies us for loss if you do not pay. We may ask that person to sign a separate written guarantee before or during the engagement, and we recommend they obtain independent advice before agreeing to it.
13. Termination
13.1 Either party may end the engagement on 14 days' written notice. You must pay for all work done and costs committed up to the end date. Clauses that by their nature should continue (including 5, 6, 7, 9, 10 and 12) survive termination.
14. Governing law and jurisdiction
14.1 These terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria, including the Magistrates' Court of Victoria for claims within its jurisdiction.
15. General
15.1 If any clause is unenforceable it is severed and the rest continues. Our failure to enforce a term is not a waiver. These terms and our quote are the entire agreement and may only be varied in writing by us.