No chatbots, no ticket black holes. Our team is here to help — real-people support with round-the-clock hosting monitoring, urgent issues prioritised. Submit a ticket and we'll be in touch promptly.
We believe in plain English, prompt replies, and never making you feel like a number.
Every ticket is read and responded to by an actual human on our team — someone who knows your account and cares about your outcome.
Tickets typically get a first reply within a few business hours. We won't leave you hanging.
Studio and Partner subscribers get elevated priority in the queue. Bigger teams, faster turnaround — it's built into your plan.
If your site is down outside business hours, mark your ticket Urgent — site down and we'll be paged. Critical hosting issues don't wait until morning.
Fill in the form below and we'll be in touch. The more detail you give us, the faster we can help.
Can't find what you need? Submit a ticket above or email us directly — a real person will reply.
Add a new monitor, configure alert contacts, and get notified the moment something goes wrong.
Understand what the monthly SEO and analytics report means for your clients, in plain English.
Step-by-step DNS instructions for common registrars including Crazy Domains, VentraIP, and GoDaddy.
Customise Insights reports and Monitoring alerts with your agency's logo, colours, and contact details.
When to use the ticket form, when to email, and how urgent issues are escalated to our team.
Download past invoices, update payment details, change your plan, or query a charge on your account.
Have a question not covered here? Submit a ticket and we'll get back to you promptly.
We're friendly, we're real, and we actually respond. Here's how to find us.
Drop us a line for non-urgent questions, general feedback, or anything that doesn't need a formal ticket.
Get in touchManage your details, view invoices, submit tickets and open your tools — all in the one place.
Open your launchpadOur team is available for business-hours queries and we prioritise urgent hosting issues as fast as we can — out-of-hours replies may not be instant. No bots, no black holes.
For urgent hosting emergencies outside of business hours, submit a ticket marked Urgent — site is down and we'll be paged.