Help from real people.
No chatbots, no ticket black holes. Our team is here to help — real-people support with round-the-clock hosting monitoring, urgent issues prioritised. Submit a ticket and we'll be in touch promptly.
Support the way it should be.
We believe in plain English, prompt replies, and never making you feel like a number.
Real people, never bots
Every ticket is read and responded to by an actual human on our team — someone who knows your account and cares about your outcome.
First response within a few business hours
Tickets typically get a first reply within a few business hours. We won't leave you hanging.
Priority for Studio & Partner plans
Studio and Partner subscribers get elevated priority in the queue. Bigger teams, faster turnaround — it's built into your plan.
Hosting monitored 24/7
If your site is down outside business hours, mark your ticket Urgent — site down and we'll be paged. Critical hosting issues don't wait until morning.
Submit a support ticket
Fill in the form below and we'll be in touch. The more detail you give us, the faster we can help.
Quick answers
Can't find what you need? Submit a ticket above or email us directly — a real person will reply.
Setting up Monitoring on a new site
Add a new monitor, configure alert contacts, and get notified the moment something goes wrong.
Reading your Insights report
Understand what the monthly SEO and analytics report means for your clients, in plain English.
Pointing your domain to our hosting
Step-by-step DNS instructions for common registrars including Crazy Domains, VentraIP, and GoDaddy.
Adding white-label branding
Customise Insights reports and Monitoring alerts with your agency's logo, colours, and contact details.
Submitting a ticket vs emailing directly
When to use the ticket form, when to email, and how urgent issues are escalated to our team.
Billing & invoices
Download past invoices, update payment details, change your plan, or query a charge on your account.
Have a question not covered here? Submit a ticket and we'll get back to you promptly.
Other ways to reach us
We're friendly, we're real, and we actually respond. Here's how to find us.
Send an enquiry
Drop us a line for non-urgent questions, general feedback, or anything that doesn't need a formal ticket.
Get in touchYour account
Manage your details, view invoices, submit tickets and open your tools — all in the one place.
Open your launchpadReal-people support
Our team is available for business-hours queries and we prioritise urgent hosting issues as fast as we can — out-of-hours replies may not be instant. No bots, no black holes.
For urgent hosting emergencies outside of business hours, submit a ticket marked Urgent — site is down and we'll be paged.